Case Studies

Provided Technical Authoring Services, developing an HTML online help system, for a major software project.

The services provided included:

• co-ordinating the client’s business users writing the business processes
• generating keyword indexes
• producing regular builds of the on-line help during the project’s lifecycle

We provided Technical Authoring Services to update the User Manual for the client's Messaging Software suite. The update was necessary to document the enhanced functionality provided by the latest version.

The task entailed:

• liaising with the client's Subject Matter Experts
• running the new software
• capturing screenshots
• writing procedures and descriptive text for the new features

Provided Technical Authoring services to the Infrastructure teams:

These services included:

• creating and maintaining n-tier architecture infrastructure technical documentation and diagrams for a variety of new and existing systems, to required standards, for multiple services concurrently
• liaising with other technical areas to ensure produced documentation met their requirements and reviewing other documents to ensure information is sufficient to meet client needs
• setting up Word document standards, styles and formats, conforming to HMCE standards

Provided Technical Authoring and Project Management Services to a project which was converting and editing 3G, GSM, and UMTS network switch manuals from Word to XML.

This involved:

• managing up to six product/technology streams concurrently
• co-ordination of Technical Publication staff (authors, editors, illustrators
• training the supplier’s authors in China
• making visits to India to initiate the project and to brief the outsourced project staff

We provided Technical Authoring Services to create the setup and administration user guides for an e-marking application.

The task entailed:

• liaising with the client's Subject Matter Experts
• running the new software
• capturing screenshots
• defining style elements
• writing procedures and descriptive text for the new features
• developing modular process for future builds and inclusion of additional features

We were engaged to update the client’s Internet website to improve its appearance and to update the content.

The task entailed:

• creating a fresh ‘look-and-feel’ for the site
• sourcing photographs and other graphical elements
• updating textual content for the new site in both English and Italian

Performed updates to the client's Intranet to incorporate the new HR information required as a result of updates to their internal systems.

The task entailed:

• liaising with the client's Subject Matter Experts
• updating the content of existing pages
• creating new pages
• updating/creating the necessary graphical elements
• developing single source, reuse model employing conditional build tagging